Peregrine

As most of you know by now, I’m spending this week on the road. One thing that makes a big difference in how you feel throughout the day is to have a good breakfast. That doesn’t mean a huge feast, just something to get your body energized for the day. This is especially true when traveling.

So, with that in mind, I have filled out the “order some breakfast” door hanger and placed it on the handle the past two nights. Unfortunately for me, each morning, there was no breakfast. It never showed up.

Sometimes, stuff happens and so the first morning when I got no breakfast, I just figured it was a fluke and decided to let it go. When the same thing happened the next day, I certainly didn’t feel like it was a fluke anymore. When I got back to the hotel after the day’s work, I brought the problem to the attention of the hotel’s front desk staff. Strangely, they didn’t act all that amazed, but just handled things professionally and promised that they would make it up to me.

About a half hour later, I got a call in my room from the restaurant manager and got some more apologizing. She then told me that they were going to give me free breakfasts for the rest of my stay and one free dinner, too. Now that’s taking care of your customer.

A few minutes later, there was another call and the woman at the front desk asked me if the solution was to my satisfaction. Now that’s the right way to run your business, with good follow-up.

A few minutes after that, there was a knock on the door. It was the restaurant manager and she had an envelope with three complimentary breakfast “coupons” in it and a small box of chocolate truffles. Nice.